Frequently Asked Questions
Can I buy more than one size or style of bag on an order?
Yes. Before you check out in the shopping cart you have the option of selecting another size or style of bag. Your customized information will be saved for all subsequent bag styles you want to purchase.
If I buy multiple sizes can each bag be a different color and/or print?
Orders with different colors or contain different print graphics must be placed as separate orders for each item. You can also contact our representatives who will process the order over the phone.
I see my logo will be printed in only one color and my logo is multi-colored. Can my logo be printed in more than one color?
Yes. Please upload your logo, design your bag, save the order and contact our sales department to help finalize the exact color separations desired.
I want to buy a large quantity to save money but I don't have room for all those bags in my restaurant. Can I order a large quantity and have them shipped as I need them?
Yes. After placing your order you will need to contact our sales department to make arrangements for smaller shipments and/or multiple locations.
Can I have my bags split shipped to more than one location?
Yes. After placing your order contact our sales department and they will make arrangements to ship your order to different locations. A nominal shipping charge will be added to ship to multiple locations.
How will I know my order will be produced correctly?
You will receive a confirming e-mail within 24 hours after placing the order that will provide all the order details and a proof layout for the bag(s) ordered. Any corrections can be made at that time.
Can I change my order after I place it?
You will receive an order confirmation by e-mail within 24 hours after placing the order. If you fail to cancel the order or make changes at that time the order will be produced and your credit card will be charged for the full amount.
Will there be any color variation in the print?
On your order confirmation the PMS ink color will be identified. In the manufacturing process there can be a slight variation in color. Our manufacturing Quality Control standards help the color variation remain within one shade darker or lighter.
Are these bags safe for food contact?
Yes. All of our bags are manufactured in California under the strictest environmental regulations. All inks are water-based and neither our inks or colorants contain any heavy metals. The base polyethylene raw material is FDA approved for use in food contact. Our manufacturing facility has received a rating of "Excellent" by multiple food manufacturing certifying agencies.
If I am unhappy with the bags can I return them?
Since the bags are customized they can not be returned. In the unlikely event that there is a quality problem, we provide a 100% quality guarantee and will replace any unused bags in the event of a quality problem. To make a quality claim please contact our sales representative and they will provide instructions on how to arrange for replacement.
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